Check out the timestamps below to help you navigate through the many topics we discussed.
On This Episode:
Today we’re excited to dive into a topic we’ve been very curious about with a guest we’ve had the pleasure of interviewing previously. Tom Davis, DNAP, MAE, CRNA is an Air Force-trained CRNA with a lot of high-level experience in anesthesia, and throughout his CRNA career, he’s really focused on two aspects of the profession: healthcare leadership and patient safety. In doing this, he’s learned so much about emotional intelligence and the role it plays in creating a preferred workplace. He joins us this episode to define emotional intelligence, explain why listening is crucial, and help us better understand how we can improve our own EI.
When you boil it all down, the foundation of having this preferred workplace begins with emotional intelligence. Just look at the characteristics that Tom has found repeatedly in preferred workplaces like supportive leadership, professional development, and the culture of collaboration. All of those things can be achieved with emotional intelligence. So in order to improve in this area, you have to understand it first and that’s what we’ll do in this episode.
Here are some of the things you’ll learn on this show:
- What does emotional intelligence look like? [5:11]
- The role that emotional intelligence plays in the workplace. [8:04]
- Why listening is at the heart of emotional intelligence. [11:32]
- Level 3 and Level 4 listening is so important in connecting with people. [17:45]
- How emotional intelligence can help improve the CRNA shortage. [21:53]
- What is the ‘drama triangle’? [25:25]
- Amygdala hijack and the emotional response that happens.[33:24]
- The behavioral continuum and how it impacts what you think, say and do. [42:41]
- What’s the best leadership style for the workplace and how can you bring in emotionally intelligent people? [46:46]
Check out the interview at the top of the page and use the timestamps to help you navigate through the many topics we discussed.
You can also check out Ernest Grant’s previous appearance on the podcast here.